MYSELF AND I JOURNALS STORE POLICY

Customer Care

At Myself and I, we are dedicated to ensuring your satisfaction with our products and services. Our commitment to excellent customer care is at the heart of everything we do. Whether you have questions about your order, need assistance with a product, or want to provide feedback, we are here to help.

Our Commitment

At Myself and I, we live by the golden rule: treat others as you would like to be treated. We strive to be the best at what we do, with a principle to go the extra mile in all aspects of our business. Our customer service is imperative because our community drives the change in the world that we aim for through their own travel experiences. We provide the framework in our planners, but our clients use it to make their dreams come true. As a premium brand, our service and satisfaction reflect this commitment. We listen to feedback, and our customer is king.

Contact Information

If you have any questions or need assistance, please get in touch with us:

Email: hello@myselfaijournals.com
Business Hours: Monday to Friday, 9 AM - 5 PM (PST)

Order Processing

All orders are processed within two working days. Once your order has been placed, you will receive a confirmation email and another email with the tracking number once it has been shipped.

Refunds

Refunds will be processed using the original payment method within three working days of receiving the returned item. Please allow additional time for the refund to appear on your statement.

Product Issues

If you encounter any issues with your product, please contact us immediately. We stand by the quality of our products and offer a 1-year warranty on all items.

Customer Support

For additional support, you can reach us through:

Email: hello@myselfaijournals.com
Chat Box: This is available on our website in the bottom left corner on desktop and mobile. It connects directly to our team.
Contact Form: Available on our website for your convenience.
FAQs: Visit our FAQs page for answers to common questions.

We value our clients above all and strive to provide the highest level of service and satisfaction. Your feedback helps us improve and serve you better.

Privacy & Safety

At Myself and I, we are deeply committed to protecting your privacy and ensuring the safety of your personal information. This Privacy and Safety section outlines how we collect, use, and protect your data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.

Personal Information Collection

We collect personal information when you create an account, place an order, or contact us. This information includes your name, email address, shipping address, and payment details. We also collect information automatically when you visit our website, such as your IP address, browser type, and pages visited, to enhance your browsing experience and improve our services.

Use of Personal Information

We use your personal information to process orders, provide customer support, and communicate with you about our products and services. We may share your information with third parties, such as payment processors and shipping companies, solely for the purpose of fulfilling your orders.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers, and we use encryption and access controls to protect against unauthorised access. We comply with all relevant data protection laws and standards to ensure your information is secure.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and provide personalized advertising. You can manage your cookie preferences through your browser settings.

Customer Rights

You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights or have any privacy-related concerns, please contact us at hello@myselfaijournals.com.

Changes to Privacy Policy

We may update our privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. This policy is effective as of July 31, 2024.

Contact Information

If you have any questions or concerns about our privacy practices, please contact us at:

Email: hello@myselfaijournals.com

Your privacy and safety are of utmost importance to us.
Thank you for trusting Myself and I with your personal information.

Wholesale Inquiries

Myself and I are thrilled to offer our premium travel planner journals for wholesale purchase. If you own a boutique, bookstore, or other retail outlet and are interested in carrying our unique AI-integrated travel planners, we would love to partner with you.

Why Choose Myself and I for Your Store?

Innovative Design: Our travel planner journals are the first of their kind, integrating AI to enhance the travel planning experience.
Premium Quality: Each journal is crafted with high-quality materials, ensuring a luxurious feel and a lasting keepsake for your customers.
Exclusive Access: By partnering with us, you’ll be offering a product that stands out for its innovation and elegance.
Supportive Partnership: We provide marketing support and point-of-sale materials to help you succeed.

Wholesale Benefits

Competitive Pricing: Enjoy attractive margins with our competitive wholesale pricing.
Flexible Order Quantities: We accommodate a range of order sizes to suit your store’s needs.
Dedicated Support: Our team is here to assist you with any questions or special requests you may have.

How to Apply

To apply for a wholesale account, please contact us at hello@myselfaijournals.com. Include your store name, location, and a brief description of your business. We look forward to the opportunity to collaborate and help you offer your customers something truly unique.